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How can we help?

Search our help articles or reach the support team directly.

Onboarding, calls & first steps

Logins, lessons & live calls

Payments, invoices & refunds

Approvals, reports & access

FAQ

Frequently asked questions

How do I book a free strategy call?

Getting Started
Use the form on our Contact page and choose your area of interest. You'll receive a scheduling link by email.

How fast can you start on my account?

Getting Started
Most agency clients are onboarded within 7–10 business days after signing.

How do I access the Social Growth Program?

Program
After purchase you'll get a welcome email with your login link. Check spam if you don't see it within 15 minutes, or email support.

How long do I have access to the course?

Program
Self-Paced and Coached students keep access to course materials for as long as the program is offered, including updates.

I missed a live call. Is it recorded?

Program
Yes. Recordings are posted in the member area within 48 hours.

How do I update my payment method?

Billing
Email support@consultchurch.com and we'll send a secure link to update your card.

How do I cancel my agency plan?

Billing
Give 30 days' written notice to support after your initial 3-month term. See our Terms.

Can I get a refund?

Billing
Please see our Refund Policy for program and agency refund terms.

How do content approvals work?

Agency
You'll receive your monthly calendar in a shared workspace. Approve or comment on each post before it goes live.

Do you need access to my accounts?

Agency
Yes — we request partner or manager access (never your password) through each platform's business tools.

How do I request deletion of my data?

Privacy
Email privacy@consultchurch.com. See our Privacy Policy for your rights.

Still need help?

Our support team replies within one business day (Mon–Fri). For urgent account issues, include "URGENT" in the subject.